Schilling Consulting Services, Inc. (SCS) was founded and incorporated in 1995. The mission of the practice is to bring the interrelated disciplines of

• information and analysis
• strategic planning
• performance improvement

to client organizations.  SCS provides a wide range of related services to different size clients in different industry sectors.

Overall Experience: Jeff Schilling is the principal consultant at Schilling Consulting Services, Inc. Jeff has over 30 years of experience in planning and development, working in a variety of settings, including policy development in an association, operations, and corporate level responsibilities in a large organization with multiple operating units. He has been an independent consultant for over 20 years, specializing in information and analysis, strategic planning, and performance improvement. His clients include health care organizations, human and social service organizations, foundations, associations, as well as small and mid-size for-profit businesses.

Strategic Planning & Implementation: Jeff has written numerous Board-approved strategic plans and business plans and has developed balanced scorecards for both senior teams and departments. His preferred approach to strategic planning emphasizes full deployment in the organization and ongoing measurement of results against plan targets. Jeff has also worked extensively as a Project Manager, where his work includes both the implementation of strategies and special initiatives to improve organizational performance. His completed projects include the design and implementation of new processes and systems, organization redesign, consolidation of departments, and new service start-ups

Information & Analysis: Often as a precursor to strategic or business planning efforts, Jeff has undertaken a wide variety of analysis projects including market assessments, volume projections, and interactive utilization models. His experience with Quantitative data includes a variety of statistical methods as well as many forms of graphs and other interpretive tools. His experience with Qualitative data spans both many different collection methods (aka Listening Posts, such as surveys, interviews, focus groups, etc.) as well as innovative ways to interpret and utilize findings.

Performance Improvement: Jeff also has extensive experience in quality and process improvement. He has served in the organizational roles of CQI Coach, trainer, and team facilitator, taught improvement methods and statistical process control, and facilitated process improvement teams. He sees many ways in which the disciplines of planning and improvement can complement each other, and he feels his process improvement experience gives him added perspective on both the planning process and the operational ramifications of strategy.

Education, Certifications, & Memberships: Jeff holds a Master of Science degree in Health Care Administration from the University of Alabama at Birmingham and a Bachelor of Arts degree from Michigan State University. He is a past member of the American Society for Quality (ASQ), including serving as Chair of the Leadership Committee of the Grand Rapids Section. He also achieved certification as a Manager of Quality and Organizational Excellence by ASQ. Jeff is also a member and past Board Member and Treasurer of the Michigan Society for Healthcare Planning and Marketing.

Customized Support: In some engagements, Jeff works as part of a team with one or more other independent consultants with whom he has established a long and successful working relationship. The specific consultants involved vary, depending on the scope of the engagement. In each case, one consultant serves as the project manager and coordinates the work of the other consultants involved. The lead consultant takes full responsibility for all project work, and the client receives consolidated invoicing. This unique, flexible, network approach provides each client with only the expertise they need.

Email Jeff to learn how Schilling Consulting Services can assist your business or next project.