In a recent Strategic Planning work session with a client, a Board member asked if the organization was running the risk of “Mission Creep”, which they felt should be avoided. Also called “Mission Drift”, this is when organizations begin to diversify into services or products that are increasingly different from their original purpose and offerings. […]
My Township Office hosts several “Clean-Up” events a year, one usually in the Fall. It’s a great opportunity to dispose of some items, gain some “space” back, and feel a bit more organized. This past weekend, I was there! The event reminded me that Fall is also a great time to “clean-up” some unfinished business […]
Back in the summer of 2015, I suggested that people should start building their “Collaboration Skill Set.” The inspiration for this came from data I was seeing on the rise of collaboration, in particular formal collaborations such as mergers and acquisitions. They had been increasing steadily since 2009 with a noticeably sharper upturn in 2014, […]
As organizations emerge from the crisis management required during Covid19 and take up their strategic planning, many are feeling the need to “reset”. The time seems right to revisit what was important prior to Covid19 but also take a closer look at what was accomplished during the pandemic. This includes the new ideas and innovation […]
What are some of the most lasting and useful things you have learned…things you find you can apply over and over through the years and they just keep working? It might be a concept, a technique, or a key piece of information. Look in the top drawer of your own professional tool kit and I’ll […]
I’ll admit, I’ve always been on the fence about Scenario Planning, but I have a hybrid approach that may help you sleep better at night. Let me explain. Scenario Planning – Yes! ..or Not Sold? Scenario Planning does have its fans, and also, some skeptics. Fans will maintain that if there is some major new […]
In recent months, more is being written about a few positive impacts of Covid19, one of which is how it served as a catalyst for innovation. Out of necessity, organizations had to find new and different ways to meet customer needs. These changes could be thought of as mini innovations, and now that things are […]
Major events such as Covid19 sometimes result in new customer needs. However, even in the absence of these events, some organizations look for ways to move beyond customer expectations and requests to what would truly delight customers. This effort to move up Kano’s Pyramid of customer needs is an ongoing pursuit, because what excited or […]
Do you have the right services? Coming out of a significant change event is a great time to reassess the various services you provide, especially if you find that your customer’s needs and interests have changed, as discussed in my previous blog. Even if you are part of a team that provides services to internal […]
Have your customer’s needs and preferences changed...for good? For many organizations, the effects of Covid19 on their customers would be hard to overstate. The scale, impact, and length of the pandemic places it in some rare company among historical crises. These kinds of events require tremendous human fortitude coupled with a lot of improvising on […]
