In many organizations, the end of the calendar year is an important milestone for assessing performance. This likely involves updating and reviewing key measures for each service or product. This can be very helpful, but don't stop there. Take another look at the entire group using a Portfolio Analysis. Read more
Fall is often a time when organizations are developing new Strategic or Annual Operating Plans. As part of that work, you may be identifying the need for a new service or product. Once the larger organizational plan is complete, a team is usually formed to engage in the more detailed design work and preparations to launch the product or service. In that work, the team would be wise to anticipate possible failures or breakdowns in the product or service delivery and undertake steps to prevent them from occurring. Read more
We’ve all been in meetings facilitated by someone “outside” the group or even the organization. But how does this help, and is it worth the expense? Three main benefits are often cited by clients and facilitators alike. They are: Read more
Many of the organizations I work with belong to associations or other kinds of networks, or are operating units of larger organizations or systems. For this reason, they probably have an advantage when it comes to process improvement that they may not have fully leveraged yet. That advantage is the ability to use Benchmarking as […]
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