Most organizations know their critical work flows, the ones that, if interrupted, can bring services or production to a standstill. These core processes are linked to others, and may be dependent on the supply chain or key personnel. Creating a detailed visual diagram of these Core Processes (Flow Charts) can have many benefits.

• They serve as the basic first step in improvement efforts.
• They can be valuable in new employee orientation.
• Measures of Core Processes should be included in organizational Balanced Score Cards and Dashboards, providing leadership and management with an ongoing understanding of how critical functions are performing.

SCS is experienced with Core Process Mapping at all levels of detail using a variety of tools including standard and “swim lane” flow charts, SIPOC Diagrams, and Value Stream Maps. Contact SCS for help with Core Process mapping or for related training for your staff.